How is my privacy guaranteed?

  • 3 Oct ‘22

At OpenUp (Medical), we believe that mutual trust and the professional code guide our services. Therefore, it goes without saying that your privacy is an important right. We are NEN7510 and ISO27001 certified, which means that we meet the (legal) requirements for information security within the healthcare sector.

Our business is structured in such a way that you as a (future) user of our services can be sure that the personal data you share with us is in safe hands. Below we have described the principles on which our policy regarding privacy & data trust is based. For more information we refer you to our detailed privacy statement.

What happens to my personal data?

When you ask one of our psychologists or medical doctors for help, you agree on a so-called ‘medical treatment agreement’. With this agreement you give permission to use your data where we need them to help you with your request for help. You can call us at all times to request to delete your data. We ask for your permission to use your data in an anonymous or pseudonymized form for the improvement of our diagnostics and treatment. In this way we improve our (psycho)medical care for future clients. We will only process your data for the purposes for which it is necessary.

Who may see my personal data?

Insight into your personal data is limited. We will not provide your personal data to third parties, except if this is necessary for the execution of our services. Only employees who are involved in the treatment have access to your (psycho) medical information, other personal data is only accessible to employees who need it for our business operation. Our practitioners are medically certified and subject to professional code. Other employees have a duty of confidentiality. Where possible, we work as much as possible with anonymised or pseudonymized data.

What about the security of our online systems and parties we work with?

Our systems and processes are secured to prevent your data from being used for purposes other than those intended. All partners we work with to provide our services are selected on the basis of strict requirements regarding their reliability, integrity and security. We have a processing agreement with all our partners.

Does OpenUp comply with all applicable laws and legal guidelines?

Yes, we comply with all applicable laws and legal guidelines. We comply with all guidelines that apply within the framework of the General Data Protection Regulation (GDPR) and existing regulations on privacy in healthcare. We are NEN7510 and ISO27001 certified, which means that we meet the (legal) requirements for information security within the healthcare system.